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Any return or exchange must be done within two weeks with a receipt or proof of purchase from the store where the item was purchased.  For the customer who purchased it online, return or exchange are accepted within 7 days of receiving the item. All shipping charges are to be incurred by the customer for any return or exchange.

Please be informed that for any return, refund or exchange the item must be returned unopened in the original packaging and therefore unused and unwashed. If you purchase the item from another store or online retailer other than hannahpad official website, you must deal directly with the seller for any refund or exchange issue. Please be advised that their policy will override our own return/exchange policy. 

The manufacturing warranty against any defect is for a period of 3 months from the date of store purchase or receipt of the item from an online purchase. For online purchase all shipping costs will be incurred by the company once it is established that the item is defective due to materials and/or workmanship.

This warranty excludes damage as a result of improper handling, accident, change of mind or other cases that is caused by the customer. This warranty does not limit your statutory rights as a consumer relevant to the state or country of purchase.