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This policy applies to all purchases made from www.hannahpad.com.au (official hannahpad Aus & NZ website).

Returns are only accepted for online purchases within 7 days of receiving the order, if the delivery is unopened in the original packaging and satchel.

For any return, all shipping charges for sending and returning the order will be incurred by the customer.

Order must be returned unopened in the original packaging/satchel.

When package exceeds collection period at the local post office it will be returned to sender. In this case, a charge of $10 (Auspost RTS fee) + postage will be invoiced to the customer in order to organise a redelivery.

Refund for the return will be processed once the order has been returned and received by us.

Refunds via PayPal will be less any transaction fees not refunded by PayPal.

There is no return and exchange for any purchase including sale items of hannahpad cloth pads due to hygiene reasons; excluding manufacturing defects.

The manufacturing warranty against any defect is for a period of 12 months from the date of purchase.

All shipping costs will be incurred by the company once it is established that the item is defective due to materials and / or workmanship.

This warranty excludes damage as a result of improper handling, accident or other causes that are not defects in materials and / or workmanship.

If you purchase an item from another store or online retailer other than the hannahpad Australia & New Zealand official website, you must deal directly with the seller for any return or exchange. Please be advised that the retailer policy will override our return and exchange policy.

Sale Promotion Period:
• Discount applies only to pad products excluding Testers, My First Period Kit, Breast Pads, Cleaning Items & Accessories.
• Sale is applied with specified discount code to be entered at checkout before completing order or at marked down prices.
• Other discounts/promo codes are not valid during sale period.
• No refunds, returns, exchanges, or rain checks on sale offer once purchased.

This does not limit your statutory rights as a consumer relevant to New Zealand or state of purchase in Australia.