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GENERAL
Why should I switch to organic cloth pads?
Women through the ages have used old rags to catch their flow, therefore; washable cloth pads are not a new idea on the market.
It is important now than ever to switch to washable organic cloth pads as they are made from certified organic cotton that is unbleached and non-dyed, healthier on the body, reduces landfill waste, and just more bang for your buck.
- Better against your skin/body
- Saves the planet one washable cloth pad at a time
- Cost-effective (long term savings)
What are the environmental benefits?
Almost 4.2 million Australian women aged between 14-54 would have purchased menstrual products (tampons, sanitary pads, panty liners) in the last month. You can only imagine the amount of waste these disposable options will produce in a year (~45,000 tonnes) from women with regular menstrual cycles.
Disposable tampons and pads can take hundreds of years to decompose and the toxic chemicals released into the earth and air is harmful on the environment, animals and humans. This is not only an Australian issue but a worldwide concern that should be taken seriously. hannahpads have a lifespan of 2-3 years or longer depending on personal use and care. In comparison to disposables, the organic cotton material can take about 12 months to biodegrade and compost.
Not only are we caring for Australia’s flora and fauna but we aim to bring the eco-friendly benefits of washable cloth pads to the world.
Who can use hannahpads?
Our hannahpad offers washable organic cloth pads for anyone currently experiencing the following:
- regular menstruation
- menstrual cup users
- vaginal discharge
- spotting
- postpartum bleeding
- light bladder leakage
- sensitive skin issues with store bought disposables
With our range of sizes available you can find a use for hannahpad when your unique requirement calls for it. The sizes of hannahpad ranges from Pantyliners (21cm holding 30-45ml) to Super Ultra (42cm holding 120-180ml).
 What are the different types of hannahpads?
hannahpad is an AIO (all in one) style cloth pad meaning that there are no removable inserts to deal with. Instead, the internal cotton sheets are sewn to the core of the cloth pad.
This makes hannahpads easier to wear, change and wash.
Available in 6 different sizes:
Pantyliner, Small, Medium, Large/Overnight, Ultra Overnight, and Super Ultra Overnight.
With 16 different floral patterns currently available.
Can I redeem a student discount?
We certainly do offer student discounts to encourage the younger generation to begin make their cloth pad switch with a healthier alternative. If you are a student (primary, secondary, tertiary or TAFE), feel free to take advantage of this offer.
Here’s how:
1. Send us an email to info@hannahpad.com.au to claim the student discount by attaching a photo of your student ID card with valid date.
2. You will then receive a unique once off student discount code for 20% off pad products only.
Details of the discount will be emailed to you in reply with your unique code.
When you've used your once off code on a purchase and realise you require more cloth pads to complete your switch, please email us again and we'll organise another code for you.
Note: Your student discount code can only be used on this official hannahpad Aus & NZ website.
Once validity is confirmed, the copy of student ID provided will be deleted and will not be kept on file.
If you have used your once off code and require more pads, please email us again with your current student ID with valid date and we'll organise a new discount code.
What is the difference between a Tester Pad and a Single Pad?
Tester pads are only available in 3 common sizes (pantyliner, small, medium), what we like to call great beginner sizes. Tester pads are to encourage you to give just ONE cloth pad a try to determine whether this form of reusable menstrual product is for you.
To further encourage the cloth switch, a purchase of a tester pad is offered either FREE POSTAGE in Australia or ONLY $5AUD for NZ customers. Keep in mind, pattern selection is randomly selected.
Pads found through our Singles page includes our full range of sizes and patterns which you may select from. This is for people looking to expand their hannahpad collection with sizes, absorbency and patterns they need or for people choosing to create their own set. The pads under the Singles page require standard postage.
Begin at the Tester Pad page if you're a new user and explore the Singles or Sets pages when you want to commit to your cloth pad switch over time after trying ONE tester pad.
 What is the difference between sets for menstruation, maternity and light incontinence?
All cloth pads listed on the site are the same. Meaning the internal and external make up of the pads are the same on every page of the site (Sets, Singles, Maternity, Light Incontinence).
All sets are curated to guide people to build their own collection of cloth pads (in specific quantity and sizes) to reach the goal of a complete switch.
What type of packaging do you use?
Here are the types of packaging we use:
- 100% reusable and recyclable kraft paper boxes and wrapping
- BIO-FILL: Biodegradable and compostable packing peanuts made from natural corn starch (static, odour and dust free)
GEAMI WRAPPAK EX: 100% renewable, recyclable and biodegradable
- NEW Vincotte OK biobased certified 100% Compostable and Biodegradable satchel bags made from natural corn starch and begins to breakdown in 12 months. Used for orders up to 500g.
On occassions we use Australia Post's satchel bags that can be mailed back for appropriate recycling. Alternatively, you can send these satchels to TerraCycle and REDcylce for recycling.
Ideally, we wish we didn’t have to send any sort of packaging with your purchase from our website, however, this isn’t possible as we want your products to arrive safely and undamaged through the delivery process. We have searched high and low for eco-friendly options and we’re happy that our efforts as a small company is making a difference in the world.
What payment options are available? 
You may pay with the one of the following options that’s most convenient for you: Credit card payments (VISA, MasterCard & AMEX), PayPal, zipPay, AfterPay.
 What taxes are charged?
10% GST exemption on all cloth pad products only. GST will remain on items categorised under cleaning and accessories. 
The GST is excluded for purchases coming in from other regional countries we're able to supply to.
Please be advised for New Zealand residents that you do not pay for tax in Australia directly for your hannahpad order off our website. However, any customs, duties, levies, taxes payable on the order upon arrival in New Zealand are the responsibility of the recipient/ purchaser of the products.
Any defects that you find due to manufacturing will be sent back to hannahpad and postage will be paid for by the company, hannahpad Australia & New Zealand.
How can I make changes to my order?
If you want to make the following changes after placing your order, please send us an official enquiry/ request email to info@hannahpad.com.au
- Changing postal address
- Changing pattern choices, size or quantity
- Adding on additional items to the same order
The best way for us to be notified of the above changes is by emailing us directly so we'll have an official record of your enquiry and get back to you with confirmation as soon as we can.
Please DO NOT private message via social media on matters regarding the above changes to your order as replies on Facebook and Instagram may be delayed for days.
We, however; will always reply to emails as soon as we can.
**hannahpad will not be responsible for orders where the above changes were not communicated immediately via email or phone before order despatch.
 
BEFORE USE
What is hannahpad made of?
hannahpads are made of certified organic cotton that is unbleached and non-dyed which makes it safer to sit against your delicate skin and great for constructing the absorption layers in the core of the pad.
The outer layer (floral patterned layer) has a special TPU waterproof coating on the inside to prevent leaks.
All of the organic cotton used in the production of the pads are certified by the Control Union, a globally recognized inspection facility.
What is OCS100 Certification?
OCS100 is certified to only those final products that contains 95-100% of organic material. The aim of OCS (Organic Content Standard) is to provide transparency, consistency and guarantee traceability whilst retaining the integrity of the organically grown material.
Close monitoring and verification of contents of the organically grown material throughout all stages of production ensures the product indeed contains organic material. In the textiles industry, the raw materials must come from controlled organic cultivation.
The Control Union is a renowned certification body that conducts mandatory checks on the use of the biologically grown cotton at all stages of processing and manufacturing.
Where is the organic cotton sourced?
Certified organic cotton used to make hannahpads are sourced mainly from India.
The untreated material is then turned into yarn and cotton sheets for the productions of the pads in South Korea. hannahpad works with suppliers providing organic cotton that are GOTS certified (Global Organic Textile Standard). 

GOTS certified facilities must meet the high quality environmental and social compulsory criteria set out by the global founding organisations. 
These criteria includes: safe and hygienic working conditions, no child labour, fair living wages, no excessive working hours, regular employment provided, prohibited inhumane treatment and no practice of discrimination. 

The manufacturing factory in South Korea works only under fair and ethical conditions.
What are the tiny black dots on the cotton sheet?
The tiny black specks you may find on the top cotton layer of the pad are simply cotton seeds.
As the pads are made of organic cotton, very minimal chemicals and processing were used in the production of the organic cotton fabric.
The tiny black specks is nothing to worry about as it won't affect the soft feel of the cotton against your skin. It's a good sign that we've kept our organic cotton sheets as natural as possible so it causes no irritation to even the most sensitive skin.
Do I have to wash before first use?
Yes, please do a simple cold-water wash either by hand or in machine with natural laundry products. Hang to completely dry and place away ready for your first use.
How long can hannahpads last?
hannahpad will last for 2-3 years, depending on personal use and care.
What hannahpad size should I use?
Disposables are changed more often throughout the day because of their lower absorbency, odour, and uncomfortable, stuffy feeling.
With hannahpads you will find that you won’t have to change as often as it provides secure protection against leaking, increased comfort, and higher absorbency.
For heavy flow days, size Medium, Large, and Ultra Overnight, Super Ultra Overnight would suffice for day/ night use.
For light- medium flow days, size Small and Medium should be enough for day/night use.
Pantyliners are for people experiencing regular discharge or may want a back up to their alternative menstrual products such as organic cotton tampons or menstrual cups.
These are only suggestions and bear in mind that you would know your flow best, therefore; use the size and absorbency level you are currently using as reference to begin your switch to cloth pads.
NOTE: It is medically recommended that you change your pad every 3-4 hours throughout the day, whether it be disposables or cloth. Keep in mind, depending on your flow you may need to change less/more frequently.
How many hannahpads should I purchase?
The amount of pads needed to get through one cycle can differ from person to person.
Factors to consider are the length of your cycle, your lifestyle, the number of heavy and light days and your washing routine.
If you've never used cloth pads before, the very first step is to purchase ONE tester pad to begin (Shop tab > Tester Pad page). This way you can experience the wear and wash required to using cloth pads.
From there you can order either one of our Sets (Mini Starter Set, Starter Set, or One Week Set) and make additional purchases once you’ve determined what works for you after 1-2 cycles of use. You may need to add more in sizes/absorbency on top of your first set purchase.
Over time you'll be equipped with the appropriate amount of pads in the sizes that’s suitable to your requirements.
If you need extra assistance or advice, you may email us at info@hannahpad.com.au about your personal needs and we’d be glad to assist.
What are the different uses for hannahpad? 
We believe in educating young people on how to better manage their menstrual cycles from a young age.
By using hannahpad, they can learn to be more in tune with their body’s natural state and do it with products that are gentler and safer. Plus, teens are sure to love our beautiful floral patterns they can pick out themselves to create their own cloth pad collection that will last them for years to come.
Dependent on your need there will always be a size and absorbency level that can cater to improving your light bladder leakage. You may check out our LBL (M) Set for light leakage or LBL (L) Set for medium leakage.
We do not recommend hannahpads to those who have heavy to severe bladder leakage.
To avoid skin irritation pads will need to be changed within 15 to 30 minutes after urinary discharge. Drying time of the pads must be considered when purchasing to have an adequate amount for your individual circumstances. Drying time is generally from 24 to 48 hours, longer during winter months.
We understand that expecting mothers are careful of the products they use during and after pregnancy.
No nasties will harm your baby in anyway with our unbleached and non-dyed organic cotton.
Our largest size, the Super Ultra Overnight will give you the ultimate coverage and protection during your postpartum recovery.
Take care of yourself with our extra comfy cloth pads that are great to lounge at home or sleep in as you recover and get on with being a new mummy.
 How does hannahpad differ?
hannahpad guarantees that pads produced and sold are of the highest quality by conducting monthly quality control inspections during production of the product.
We ensure that the organic cotton layer touches your skin for extra comfort and dryness while the unique double stitching holds the absorbent layers and edges of the pad intact for durability.
The fun side of hannahpad is what sets us apart as we offer various patterns that we know you’ll enjoy expressing yourself with during that time of the month. You've got to keep it fun somehow and you'll be looking forward to your period each month with hannahpad.
The inside of this layer is also coated in a thin layer of TPU to keep the cloth pads leakproof.
hananhpad's organic certification: OCS100 (Organic Content Standard 100%) certified by the Control Union is your guarantee that the final product received does indeed contain organically grown cotton.
 
DURING USE
Will hannahpads leak?
No, hannahpads will not leak with proper use.
There is a waterproof TPU coating on the inside of the outer layer which prevents leakage by repelling fluids.
How to Use & How to Wash
Follow these steps:
1. Rinse using cold water as soon as possible to remove any discharge
2. Lather using our probiotic soap or any natural laundry detergent
3. Soak in cold water for a minimum of 6 hours to overnight. Up to 48 hours if required, changing water daily
4. Hand wash or machine wash
5. Dry inside or outside, in the sun where possible
DO NOT BLEACH
DO NOT DRY CLEAN
DO NOT USE FABRIC SOFTENER
TUMBLE/MACHINE DRY NOT RECOMMENDED 
How do I store my hannahpads?
Before storing your pads make sure they are completely dry inside and out. Store pads away in a dry place in a drawer laid flat open or folded.
Can you feel the snap when wearing the pad?
We haven’t yet had any customers say that the pads were uncomfortable because of the snap fasteners.
Because the wings with the snaps are wrapped around and snapped on the outside of the underwear, your skin will only touch the soft, comfy cotton and cushioned by the layers of cotton sheets that makes up the core of the cloth pad.
How to use hannahpads when out and about? 
Washable cloth pads are not limited to just home use like most people think.
If you want to completely switch to cloth pads and only rely on your own collection of hananhapds without going back to disposables, then using them as part of your everyday lifestyle is necessary.
In the morning, pack a pouch full of fresh cloth pads (you'll already be wearing one). As you go through the day, you'll need to change your cloth pad every 3-4hours (less/more frequently depending on your flow).
Take off the used cloth pad, fold it and pop into the pouch/ wet bag. Grab a fresh new cloth pad and snap onto your underwear and you're ready to go. DO NOT wash out your used cloth pads when you're out and about.
By the end of the day, you'll have a pouch full of used cloth pads that you'll take home to rinse and wash thoroughly before hanging up to dry.
 How often do I need to change?
It is recommended that you change your pad every 3-4 hours whether it be cloth or disposable pad. This is for hygiene reasons as well as ensuring you stay fresh and dry throughout the day.
Some people may need to change less or more in comparison to the recommended 3-4hours changing guide dependent on the day and amount of flow.
What are the benefits for my skin?
One of the most sensitive and absorbent areas on the body is the mucosal lining of the vagina. hannahpad does not contain any bleach, dyes, dioxin, formaldehyde, pesticides, herbicides, and fragrance. In comparison, non-organic cotton is farmed with five of the nine most harmful pesticides.
You are truly free of toxins when using hannahpad's certified organic cotton cloth pads.
This will in turn lower the chances of any skin reactions. Less irritation means a healthier and happier you.
What can I do if the pad migrates in my underwear during use?
The pad slipping towards the front or back during use may happen with certain contributing factors.
Firstly, we don’t recommend wearing underwear that is silk, satin, lacey, seamless and thin in nature as it will create pad movement problems. A cotton pair of underwear that is slightly thicker in material with a wider gusset width (7-8cm) is perfect for the pad to be wrapped around and helps it stay in place.
Secondly, our pads in Pantyliner and Small have two standard buttons to help adjust the widen/narrow the gusset width and hold them firmly in place on the underwear. For Medium sizes up, they only come with one standard button and may be problematic if underwear gusset is not as wide as the pad when snapped up. Hence, we offer FREE button tailoring service upon customer’s request that can be added to larger pad sizes.
Send us your request by emailing info@hannahpad.com.au with your order number.
 
AFTER USE
Will my cramps disappear using hannahpads?
People with personal experience using washable cloth pads have provided feedback that their period pains have lessened or almost disappeared.
hannahpads will not expose your body to any harmful chemicals due to its chemical-free and fragrance-free philosophy. However, if you are experiencing pain outside the normal cramps or increasing pain over time, we strongly suggest consulting a medical professional for further investigation.
Is there any odour using hannahpads?
The bad odour that most people are familiar with actually comes from a reaction when the bloody discharge mixed with the toxic cocktail of chemicals in the disposable pad is exposed to oxygen.
Moreover, the chemicals that are used in the production of disposable tampons and pads adds to the overwhelming odour when it has been sitting against/ inside of you for several hours. To combat the odour issue, companies mask it by using artificial fragrances which again is another chemical added to the product.
hannahpads are made from certified organic cotton that are chemical- free, unbleached, non-dyed, and unscented. When you give hannahpad a try, you might find it surprising that there is little to no smell when you're using them and carrying them in your bag to take home to wash.
What can I do about some loose thread I found on my new pads?
As all of our pads are individually hand sewn, you may find some loose thread before or after washing. Sometimes after finishing up, the thread hides inside the pad rather than staying outside (which then is cut before being stocked).
This loose thread might come out before or after washing. You can simply cut the loose thread and use the pad as usual.
However, if the loose thread causes the entire stitching to fail, please contact us right away so we can replace your pad. If the stitching fails within 3 months of use, contact us foran exchange under our warranty policy.
 I found some green spots developing on my pad. What is it?
If you're noticing some green spots forming on your cloth pads, then it's likely that the pad(s) have become mouldy.
The reason this has occured is because the pad(s) was not completely dry (inside layers and top sheet) before storing away. This is likely to happen during winter months, hence; it's important to keep in mind that drying time could take 24 to 48 hours and longer during winter months.
You must ensure that the top sheet including internal cotton layers are completely dry before putting them away.
The affected pad(s) can be treated to remove mould spores. Here's how:
  1. Keep affected pads away from other clothpads. Soak affected pad(s) in warm water (30-40degrees) with vinegar and sodium bicarbonate (borax) overnight- this kills mould spores.
  2. Machine wash on a warm cycle (30-40 degrees)/ Hand wash also possible.
  3. Dry fast under the sun or near heater/ duct heating.
  4. If there are any remaining stains after this process, you may use stain remover to improve this.
Please follow the instructions of the manufacturer of the product that you use for soaking and removing mould. For your health & hygiene DO NOT USE and dispose of your hannahpads immediately if any mould is still present.
It is each individuals responsibility to wash and maintain their pads once purchased.
hannahpad does NOT take responsibility for the incorrect use and/or washing and care of the products.
How do I dispose a hannahpad?
hannahpads last up to 3 years or longer with personal use and care.
You will know when it is time to retire your hannahpad when it begins to fall apart at the seams (not likely in the first few years of use). This is when you need a replacement.
Here's how to dispose properly:
- All organic cotton sheets are biodegradable and compostable. 
- Cotton hem, stitches and plastic snaps are recyclable. 
- Outer patterned layer with TPU coating should be discarded with regular household garbage.